Policies

Our Policies

To provide the best possible care for our clients’ pets, we enforce the following policies.
We believe these policies act in the best interests of our Client and the Healthy Hounds Fitness Club team members.

Dog Eligibility & Behavior

To ensure every dog enjoys a safe, healthy, and positive experience, all dogs must meet these baseline criteria:

  • At least 6 months old for adventure hikes
  • Spayed or neutered for group activities
  • Friendly and non-aggressive toward people, other dogs, and wildlife
  • Comfortable riding in vehicles
  • Able to walk politely on-leash or working toward it
  • No history of resource guarding
  • Up to date on required vaccinations (Rabies, DHPP/Distemper/Parvo, Bordetella)
  • Free of contagious illnesses, parasites, fleas, and ticks
  • On a veterinarian-approved prevention program for fleas, ticks, and heartworm
  • For Boulder Open Space parks, dogs must have an active Voice & Sight Program Tag when off-leash.

 

Payments & Bookings

All services are charged in full at the time of booking to secure your dog’s spot. A current credit card on file is required, and automated payments keep everything smooth and secure. If payment details expire or fail, a processing fee is applied until updated.

Home Access​

We treat your home with respect and clear procedures. All access is logged to protect your security and peace of mind.

  • Free-standing homes: we install a secure lockbox for key access (one-time setup fee unless you have coded entry).
  • Apartment/condo: leave keys, fob, or access card with concierge/front desk; our Coach checks in and out each visit.
  • Lockboxes are required if no concierge is available.

Cancellations & No Shows

Life happens, we get it. To keep schedules reliable for all members:

  • Cancellations must be made by 8 pm the night before scheduled sessions.
  • Late cancellations and no-shows are charged the full session fee.
  • Sessions do not roll over from month to month.

Online Reservations & Profile

All services must be booked through our online portal. Keeping your dog’s profile up to date enables Coaches to craft safe, personalized fitness sessions.

Friends & Family Access

For safety and insurance reasons, only residents of your home may be present during scheduled sessions. If unexpected individuals are on site, Coaches will contact you and may leave if access or supervision cannot be confirmed.

Holidays

We observe the following holidays:

  • New Year’s Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

 

Weekend and Holiday services may be offered on request with applicable fees.

Get Started with Healthy Hounds Fitness Club

Ready to give your dog a more consistent, thoughtful routine? 

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