Policies and FAQs

A membership provides consistent, customized care each week with professional Coaches. Depending on your dog’s needs, that may include regular dog walks, structured fitness walks, adventure hikes, and other wellness-focused services. Members enjoy a recurring schedule, personalized care, progress updates, and access to exclusive member benefits, all designed to support your dog’s health, happiness, and overall wellbeing while helping create a more balanced routine throughout the week.

Your dog must meet age, behavior, vaccination, and health criteria (as outlined above) to ensure safe participation in structured walks, adventure hikes, and fitness activities

Yes — we offer trial sessions so you and your dog can experience what makes Healthy Hounds special before committing to a membership.

We tailor workout length to each dog’s needs rather than clock time. Sessions vary based on your dog’s age, breed, fitness level, comfort, and health. Some sessions may be shorter when appropriate.

Frequency depends on your dog’s age, energy level, lifestyle, health, and overall goals. We’ll help you choose the right routine based on what your dog needs most.

Before your dog’s session:

• Ensure your profile is complete and intake forms signed.

• Have your dog’s equipment out and ready for easy access when we arrive.

• Feed your dog at least two hours before workouts to avoid discomfort.

• Avoid offering water 30 minutes before exercise to reduce bloat risk.

We operate as a team-based company and assign a small team of Coaches (typically 2–3) to each home. This allows your dog to build familiarity with consistent faces while ensuring reliable coverage and scheduling flexibility.

Adventure hikes occur in dog-friendly Open Space and trail systems throughout the Front Range. For Boulder clients, we use approved Voice & Sight trails in accordance with Boulder city requirements.

We provide one-on-one sessions unless dogs are from the same household, in which case we can work multiple pets together.

It’s normal for dogs to feel relaxed, calm, or slightly tired after a canine massage session, especially during the first few visits as their body adjusts to this new experience.

Some dogs may be quieter than usual for 24–48 hours following a session. Providing fresh water, rest, and a calm environment will help support their comfort and recovery. If you ever have concerns about your dog’s response, we’re happy to discuss what you’re seeing.

Yes. While our massage membership includes one session per month, some dogs may benefit from more frequent care depending on their age, activity level, recovery needs, or overall condition. We’re happy to recommend what makes the most sense for your dog.

No, you do not need to be home. We require a secure lockbox or access plan so Coaches can safely retrieve and return your dog.

Colorado weather changes fast. We adjust sessions as needed, modifying routes, shortening workouts, or providing indoor enrichment to ensure your dog’s safety.

Weekend and holiday care is available upon request and subject to availability.

You’re more than welcome to skip or reschedule a session, we understand that life can get in the way sometimes. We just ask that all services be used within the same month they’re purchased, as sessions don’t roll over.

To make changes, simply contact us in advance so we can adjust your schedule and keep your pup’s fitness routine consistent.

Yes, memberships can be paused or canceled with one month’s advance notice. If you choose to pause, we’ll do our best to accommodate your schedule and help your dog transition smoothly back into their routine when you return.